Heirloom POS Card

How long does delivery take?
We offer 24 and 48 hour delivery to the UK. Please read our delivery policy here.

Do you offer next-day delivery?
Yes - we offer a 24 hour delivery option to the UK. Please read our delivery policy here.

Do you ship internationally?
Yes we do. Please read our delivery policy here.

How much does shipping cost?
UK delivery starts at £3.95 for a 48 hour tracked service. Read our delivery policy here.

Can I track my order?
Yes - we track all our deliveries through our partner Royal Mail. Please read about it here.

Can I change my delivery address after ordering?
You can send your order to a different address by entering it in the Shipping address section at checkout. If your order has already been placed, please email us at info@lovettandco.co.uk as soon as you can - ideally within a couple of hours on the same day.

What happens if my parcel is lost?
If you're parcel is lost, please contact us at info@lovettandco.co.uk with your order reference number, so we can check the tracking for you. You can also check yourself through your delivery confirmation.

My order says 'delivered' but I have not received anything?
If your parcel says it's been delivered but it has not please firstly check your order tracking from your delivery/shipping confirmation. If that does not help please contact us at info@lovettandco.co.uk

What is your returns policy?
We offer stress free returns. Please read our returns policy here.

How do I return an item?
We offer stress free returns - please read our returns policy here for the full steps. We aim to be in touch within 24 hours during working days.

Do you offer exchanges?
Yes we do offer exchanges. Please read our returns policy here.

How long do refunds take?
Once we have received your items back and agreed to issue a refund it will be done at that point, and you will be sent an email notification. Please note that different card providers register the refund at varying timelines, typically three to seven days.

Can I return earrings?
Our current returns policy does not allow for pierced items to be returned for hygiene reasons. If however an earring is faulty you will be offered a replacement or refund.

What should I do if my item arrives damaged?
Please fill out our returns form here or email us at info@lovettandco.co.uk with the subject 'FAULTY'. We aim to be in touch with you within 24 hours during working days.

Can I cancel my order?
Please email us as soon as you can at info@lovettandco.co.uk. Ideally within a couple of hours on the same day.

Can I amend my order after purchase?
Please email us as soon as you can at info@lovettandco.co.uk - ideally within a couple of hours on the same day - and we will do what we can before your order is dispatched.

What payment methods do you accept?
We accept Visa, PayPal, Mastercard, Amex, Discover, Diners Club, Maestro, Bancontact, iDEAL, Apple Pay, Google Pay and Shop Pay.

Can I use more than one discount code?
You can only use one discount code at a time currently. Most offers are not to be used with any other offers.

Why isn't my discount code working?
Make sure you have written the code exactly as it is written, in the 'Discount code' box at the checkout. If it still does not work, please email us at info@lovettandco.co.uk.

Do you offer gift cards?
We are in the process of offering virtual and physical gift cards

Is your jewellery hypoallergenic?
Yes - all our products are Nickel Safe (Hypoallergenic). We test our products through recognized industry specialists to meet European safety standards.

Is your jewellery nickel-free?
All our products are Nickel Safe (Hypoallergenic). We test our products through recognized industry specialists to meet European safety standards.

Is your jewellery suitable for sensitive skin?
Skin irritation with jewellery is often caused by nickel. Because our jewellery is Nickel Safe / Hypoallergenic, you should not get allergies caused by nickel.

What materials are used in your jewellery?
Our jewellery is made from mixed metals. Please check individual product 'materials' for more description

Is your jewellery solid gold or gold-plated?
Only a few of our styles are gold or sliver plated. Please check individual product 'materials' for more description

How do you make your pieces look vintage?

Some pieces in our jewellery collection are finished in antique brass and rhodium 'mixed' plating, chosen to give them an authentic vintage character. Rather than a uniform, high polish shine, you may notice subtle variation and a gently worn appearance across the surface. This is entirely intentional, design-led detail that gives each piece its warmth and individuality.

Will my jewellery tarnish?
Our jewellery is costume jewellery and may tarnish over time, especially if worn multiple times during a long period.

Can I wear it in the shower?
It is advised that you should remove our jewellery before showering or bathing to maintain it's life.

Can I wear it while swimming?
It is advised to remove our jewellery before swimming as chlorine and or salt water may damage the materials

Can I wear it to the gym?
It is best practice to remove our jewellery before a session in the gym as sweat and salt may damage the materials over a period

How long will the plating last?
The life span of our jewellery is dependent on multiple factors including frequency of wear and specific conditions (see previous answers and jewellery care)

Does your jewellery rust or turn green?
If cared for correctly our jewellery should not rust or turn green. (see previous answers and jewellery care)

How should I store my jewellery?Never spray hairspray, perfume or other solvents on or near your jewellery; this can damage the metals. Put your jewellery on last when dressing to avoid snagging clothing as well as stopping breakages. Store in a Cool, Dry Place. Humidity and sunlight can cause damage and discoloration

How do I find my ring size?
Measurements page coming soon

What if I order the wrong ring size?
If you have ordered the wrong size, please get in touch and we can offer a replacement

Do you have a sizing guide?
Measurements page coming soon

What chain lengths do you offer?
All our products should have their size under the dropdown size tab

How do I measure necklace length?
Measurements page coming soon

What happens if my jewellery breaks?
As we are not technically a jewellers If the item breaks and it is not due to a fault, we are unable to assist. We would recommend taking the item to a jewellers for advice and repair.

Do you offer repairs?
As we are not technically a jewellers If the item breaks and it is not due to a fault, we are unable to assist. We would recommend taking the item to a jewellers for advice and repair.

Can you replace a lost earring?
Sadly we are not able to replace lost earrings.

What should I do if a stone falls out?
If a stone falls out of your item and it is within the 28 days returns period please contact us at info@lovettandco.co.uk and we will send out a replacement. If it is longer than the 28 days

Do you have a loyalty programme?
Coming soon

How do I earn reward points?
Coming soon

How do I redeem my rewards?
Coming soon

Do rewards expire?
Coming soon

Can I refer a friend?
Coming soon

How is my personal inforamtion kept?
Visit our privacy policy here

Can I include a gift message?You can add a personal message with your order at the add to basket stage. This will then be printed and dispatched with your order.

Is your jewellery ethically sourced?
We continually work with our factories to ensure that the team who hand makes our jewellery is looked after and protected at work. Please see our Code of Conduct standards.

Is your packaging recyclable?
This is a work in progress. We are working with our suppliers to attain GRS certification for sourcing materials.

Do you use recycled materials?
This is a work in progress. We are working with our suppliers to attain GRS certification for sourcing materials.

What sustainability initiatives do you support?
This is a work in progress. We are working with suppliers to attain GRS certification for sourcing materials, and we have partnered to plant a tree for every customer order to help offset our carbon footprint.