Delivery Policies

We offer FREE UK DELIVERY to all addresses within the UK

We will endeavour to get your purchase to you as quickly and efficiently as possible. All of our deliveries will be sent by 2nd Class Royal Mail Service unless requested otherwise. Please note that our delivery times are a guide and are subject to change due to unforeseen circumstances such as severe weather conditions etc.

UK & Northern Ireland Postage Options:




Royal Mail 2nd Class Service

Delivery Within 4-7 Working Days


Royal Mail 1st Class Service

Delivery Within 1-3 Working Days


Royal Mail Special Delivery Next Day Delivery (Order before 12pm for delivery next day) ** 

Online tracking and signature on delivery.

Delivery Within 24 Hours


** Next Day Delivery Orders placed by 12pm Friday will be delivered the following Monday. Orders placed after 12pm Friday and at weekends will be delivered the following Tuesday.

EUROPE Postage Options:




RM International Standard

Delivery Within 4-10 Working Days


RM International Tracked & Signed

Delivery Within 3-5 Working Days


REST OF THE WORLD Postage Options:




Royal Mail Airmail Service

Delivery Within 6-7 Working Day


Royal MailInternational Tracked

Delivery Within 5 to 7 Working Days 


Lost Items

If for some reason your item does not arrive, please contact us to help chase the whereabouts of your order to or 01273 230114. Please do however allow at least 7 working days for UK orders and 14 working days for international orders before contacting us.

Returns Policy

In the unlikely event that the product arrives damaged, or if you are not completely satisfied with your purchase from Lovett & Co you can return the goods back to us within 7 days of receiving them for either an exchange or refund.
We only refund money paid for the products that are returned to us in its original and unused condition.
Please note all refunds will be for the full price paid for the product, but not for the costs of postage. A refund will be made to your credit card account which was originally used. Please note that we do not accept refunds or exchanges for pierced earrings due to hygiene reasons.
Simply contact us to arrange your returns
Items will need to be returned to Lovett & Co, Emmaus Brighton & Hove, Manor Offices, Drove Road, Portslade, Brighton, BN41 2PA
Please also note that when returning items back to us we are not liable for the return postage cost and we also recommend sending the items back to us using a recorded service as we would not be responsible for items being lost in the post.

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